FAQ & Policies

🌿 General

What makes Montana Metal Maiden jewelry unique?
Each piece is handmade in Montana using sterling silver, natural stones, and traditional silversmithing techniques. Small variations are part of the charm and ensure your jewelry is one-of-a-kind.

📦 Shipping

When will my order ship?
Orders typically ship within 3–5 business days. Custom orders may take longer depending on design complexity.

How do you ship?
I use USPS First Class or Priority Mail with tracking. If you’d like expedited shipping, please contact me before ordering.

🔄 Returns & Exchanges

Do you accept returns?
Because each item is handcrafted, returns are only accepted if there is a defect in workmanship. Please contact me within 7 days of delivery if you have an issue.

Do you offer exchanges?
I may be able to exchange unworn items for store credit within 14 days of purchase. Buyer is responsible for return shipping.

💍 Custom Orders

Can I request a custom design?
Yes! I love creating personalized pieces. Reach out through the Contact page or email to discuss your ideas. Please note: custom orders are final sale.

🔧 Repairs & Resizing

What if my jewelry needs repair?
I stand behind my work. If your piece needs a repair due to craftsmanship, I’ll take care of it at no cost within 6 months. For damage caused by wear and tear, a small fee may apply.

Can you resize rings?
Some rings can be resized depending on the design. Please message me before purchase if you need a specific size.

🎁 Care Instructions

How should I care for my jewelry?

• Store in a dry place, away from humidity.

• Avoid wearing in pools, hot tubs, or while applying lotions.

• To polish, use a soft jewelry cloth (avoid harsh cleaners).

✨ Contact

Have another question? Reach out anytime through the Contact page, or email me directly at montanametamaiden@gmail.com.